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Atento announces the sale of its operations in Morocco to Intelcia Group
Source: Atento , Author: Posted by BI-ME staff
Posted: Fri August 5, 2016 11:10 am

MOROCCO. /PRNewswire/ -- Atento S.A. (NYSE:   ATTO), the leading provider of customer relationship management and business process outsourcing services (CRM BPO) in Latin America, and one of the top three providers worldwide, today announced that it has entered into an agreement with Intelcia Group for the sale of 100% of Atento Morocco SA, encompassing Atento´s operations in Morocco providing services to the Moroccan and French markets.

Atento´s operations in Morocco, which provide services to the Spanish market, are excluded from the transaction and will continue operating as part of Atento Spain. The transaction is subject to regulatory approval and is expected to close before Atento´s fiscal year-end 2016. Financial terms of the transaction were not disclosed.

The sale allows Atento to continue to strengthen its focus on core markets in Spain and in the $10,4 billion CRM BPO market in the Latin America region. Every day Atento connects more than 500 million consumers with more than 400 leading brands, delivering a differentiated customer experience that generates value for consumers and companies.

Atento delivers a differentiated customer experience by managing customer relations through a unique blend of people, innovative services, technology and multichannel infrastructure to build sales, customer service, technical and back office support across all channels, including everything from traditional voice to social media.

Our deep understanding of the sectors and socio cultural environments where companies operate allow us to provide unique insights into our customers' businesses, operations and consumer needs.  As a result, Atento has become the trusted partner to optimize the consumer experience for companies in Latin America and Spain.

Photo Caption: Atento logo (PRNewsFoto/Atento)

About Atento
Atento is the largest provider of customer relationship management and business process outsourcing (CRM BPO) services in Latin America, and among the top three providers globally, based on revenues. Atento is also a leading provider of nearshoring CRM/BPO services to companies that carry out their activities in the United States. Since 1999, the company has developed its business model in 14 countries where it employs more than 150,000 people. Atento has over 400 clients to whom it offers a wide range of CRM/BPO services through multiple channels.

Atento's clients are mostly leading multinational corporations in sectors such as telecommunications, banking and financial services, health, retail and public administrations, among others. Atento´s shares trade under the symbol ATTO on the New York Stock Exchange (NYSE). In 2015, Atento was named one of the World´s 25 Best Multinational Workplaces by Great Place to Work® for a third consecutive year.

For more information visit www.atento.com

 

 

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