EGYPT. As part of Emirates NBD Egypt’s ongoing efforts to facilitate the banking process for customers using the latest technology to provide advanced banking services, the bank launched innovative and pioneering services in the Egyptian market, including Interactive Voice Response (IVR) service, Interactive Teller Machine (ITM), and APTRA Activate software for ATMs, which provides all sophisticated banking services instead of going to branches.
Emirates NBD Egypt’s latest services confirm the bank’s leadership in the market and its commitment to facilitating banking for customers, who are always at the forefront of the bank’s priorities. Now customers can easily complete their banking transactions using these innovative premium services 24 hours a day, seven days a week,
Suvo Sarkar, Emirates NBD Egypt Board Member, Executive Vice President and Group Head - Retail Banking and Wealth Management at Emirates NBD Dubai, inaugurated the bank’s newest call center, fully equipped with the latest technology - Interactive Voice Response. The call center operates 24 hours a day, seven days a week to meet customers’ needs. In addition to the call center’s development, the number of agents increased, which will reflect positively on our service in cards, loans, and easy payment plans.
Frederic de Melker, Head of Retail Banking and Wealth Management at Emirates NBD Egypt, said, “The latest electronic services recently launched are a truly innovative way to easily access banking services at anytime and from any place. At Emirates NBD we are dedicated to maintaining a distinctive position and constantly develop our services to ensure the satisfaction of our customers, who are always at the top of our priorities.”
Affirming its leadership in the Egyptian market, the bank launched the operating system, APTRA Activate across its ATMs for the first time since the new ATM technology was introduced in the Egyptian banking sector, making Emirates NBD the first in the market to upgrade its ATMs using the new NCSR software, APTRA Activate. The new technology enables customers to carry out banking transactions in an easy and advanced method similar to a tablet or iPad.
In order to save customers’ time and effort, Emirates NBD Egypt is also launching the Interactive Teller Machine (ITM) service, enabling customers to conduct banking transactions in a highly engaging real-time video and audio interaction.
Using the bank’s cards, customers can withdraw cash, deposit cash, transfer money between different bank accounts, and cash Emirates NBD checks within the daily limit. Transactions without Emirates NBD cards include cash or check deposits as well as inquiries about accounts, loans, and cards.
Photo Caption: Suvo Sarkar, Emirates NBD Egypt Board Member, Executive Vice President and Group Head - Retail Banking and Wealth Management at Emirates NBD Dubai,